Looking for ways to drive more revenue? By ensuring a positive customer experience, you can increase repeat visitors, loyalty and engagement.
OUR CONTENT MODERATION SERVICE HELP YOU:
Protect your brand with proactive and reactive content moderation services to minimize inappropriate content or comments.
Understand customer issues and gain insight into customer sentiment with human review and categorization of every case.
Build a reputable community by offering peer-to-peer community support that is proactively moderated by people—not software—to ensure that everyone gets a response and that all content is high-value.
EXAMPLES OF OUR CONTENT MODERATION SERVICES ENGAGEMENTS
Below are a few of the challenging projects we’ve tackled for our online retailers, consumer technology companies and software and hardware customers:
We create original content including:
- “How-to” articles
- Help files
- Unique search engine answers
- Unique tags or descriptions
- Unique product descriptions
Real-time reviews for:
- Customer product reviews
- Sentiment analysis
- User feedback scores
- Child-safe content assessments
- Minimizing inappropriate content
We help you streamline operations with:
- Case classification and root-cause analysis
- Issue tagging
- Sentiment categorization
We improve your online experience by:
- Participating in your discussion boards
- Answering customer questions on user-based blogs and communities
- Helping you understand customer feedback
- Flagging social media mentions