IMPROVE CUSTOMER EXPERIENCE AND DRIVE REVENUE

WITH CONTENT MODERATIONS SERVICES FROM SAMASOURCE

Looking for ways to drive more revenue? By ensuring a positive customer experience, you can increase repeat visitors, loyalty and engagement.

OUR CONTENT MODERATION SERVICE HELP YOU:

1
Protect your brand with proactive and reactive content moderation services to minimize inappropriate content or comments.
2
Understand customer issues and gain insight into customer sentiment with human review and categorization of every case.
3
Build a reputable community by offering peer-to-peer community support that is proactively moderated by people—not software—to ensure that everyone gets a response and that all content is high-value.

EXAMPLES OF OUR CONTENT MODERATION SERVICES ENGAGEMENTS

Below are a few of the challenging projects we’ve tackled for our online retailers,
consumer technology companies and software and hardware customers:
Content Generation with Unique Product Descriptions
Content Generation

We create original content including:

  • “How-to” articles
  • Help files
  • Unique search engine answers
  • Unique tags or descriptions
  • Unique product descriptions
Customer Sentiment Analysis
Content Reviews

Real-time reviews for:

  • Customer product reviews
  • Sentiment analysis
  • User feedback scores
  • Child-safe content assessments
  • Minimizing inappropriate content
Customer Support Case Tagging
Operational Support

We help you streamline operations with:

  • Case classification and root-cause analysis
  • Issue tagging
  • Sentiment categorization
Content Services for User Based Customer Support Blogs
Content Services

We improve your online experience by:

  • Participating in your discussion boards
  • Answering customer questions on user-based blogs and communities
  • Helping you understand customer feedback
  • Flagging social media mentions
Coupon quality and relevance on sites like RetailMeNot are critical in providing consumers value during the shopping experience and sending in-market consumers to retailers interested in driving sales. With the Samasource API, we get real-time high-quality content output that helps us meet these objectives. And the Samasource training and Q/A processes ensure we maintain the quality we need.
Kate Sperber, VP of Operations, WhaleShark Media
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